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Frequently asked questions

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At PIT Packaging you can order rapidly, clearly and simply in a few steps: shop, shopping trolley, address details, payment method, check, pay.

1: Shop
  • Select a product.
  • Select the colour and dimensions and enter the required quantity.
  • You can now add your product to the shopping trolley.

2: Shopping cart
  • Check whether your order is correct and complete.
  • You may either continue shopping to add more to your shopping trolley, or you can go straight to the address details.

3: Address details
  • Enter your invoice address and contact details.
  • You may also opt for a different delivery address.

4: Payment method
  • Choose the payment method you prefer.

5. Check
  • Before you pay, you get another chance to see your order so you can check everything. In this way you know everything is 100% correct before you proceed to payment.

6: Pay
  • You are transferred to the payment environment for the payment method selected and you can complete the payment.

After the payment is successfully completed, the order will be released. You will receive an order confirmation/invoice by e-mail. We will then process your order and deliver to you within the confirmed delivery period.
If you want to order a quantity that is larger than the price ladders on the website, you may of course contact us about this via the contact form.
No, once your order is completed and released, it is packed and dispatched immediately. Before your order is packed it is of course possible to cancel it.

Have you ordered wrongly or do you want to change something? Then please contact us immediately on phone number 0330 8080 137.
Despite our very large range, it may happen that an item is sold out.
But you will certainly find a good alternative with us, if you look a little further.
The delivery charges are £ 0,00 for orders over £ 125.00; below this, £ 8,95 is charged (amounts include VAT).
The more you order, the lower your price per item becomes. Because our prices are built up in a price ladder, you receive more discount when you order a quantity in a higher rung. This discount is immediately calculated into the price for you.

You can choose from the following payment methods:

- PayPal
- Credit card: VISA / Mastercard / American Express
- Bank transfer (prepayment)
- Apple Pay
- Google Pay
- Pay by Bank


The payment methods are explained in more detail below:

If you opt for the PayPal payment method, your payment is immediately dealt with online by credit card within your secure personal PayPal environment. Once your payment has been completed successfully within PayPal, you immediately receive an e-mail containing the order confirmation/invoice and your order is released.
If you opt to pay via credit card, your payment is immediately dealt with online within the secure environment of the payment provider. Once your payment has been completed successfully, you immediately receive an e-mail containing the order confirmation/invoice and your order is released.

If you choose the payment method “bank transfer (prepayment via digital invoice)”, you can transfer the amount at a later time from your bank account to the bank account of our payment provider. If you do not have access to online payment options, this payment method is the most suitable for you.

You will receive two separate emails:

  • From PIT Packaging, with the order confirmation/invoice as a PDF file.
  • From the payment provider, with the payment instructions.

You can print these emails or forward them to your financial administration so that the payment can be made.

The speed of the bank transfer may affect the delivery time. As soon as your payment has been received successfully, you will immediately receive an email confirming that your order has been released.

If you choose Apple Pay as your payment method, your payment will be processed immediately online via your Apple Wallet within Apple Pay’s secure personal environment. Once your payment has been completed successfully, you will immediately receive an email containing the order confirmation/invoice, and your order will be released.
If you choose Google Pay as your payment method, your payment will be processed immediately online via your Google Wallet within Google Pay’s secure personal environment. Once your payment has been completed successfully, you will immediately receive an email containing the order confirmation/invoice, and your order will be released.
If you choose the “Pay by Bank” payment method, you can securely log in to more than 1,000 participating European banks. You log in to your trusted bank and make the payment in the way you are used to. This is an ideal option for business account holders who want to make a payment directly from a foreign bank account. Once the payment has been completed online, your order will be released.
No, we do not support this. Our company is based in the Netherlands, and therefore we are not required to operate through Peppol or any other e-invoicing platform. The same applies to you as our customer: because we are a Dutch supplier, you can place orders with us directly without any obligation for the order or payment to be processed through Peppol or another e-invoicing system.

You can place your order online and choose the payment method that best suits your needs. If it is not possible for you to order online, you may of course also send your purchase order to our customer service team by email. In all cases, you will receive a legally valid invoice by email in PDF format. This invoice complies with all requirements for both private and business purchases.
You always receive an invoice in which are shown all the details necessary for your administration, including the VAT paid, our Chamber of Commerce number, VAT identification number, IBAN number and BIC code.
The delivery time for your order is dependent on the chosen delivery option and the time you placed the order. The actual delivery time will always be shown in your shopping cart and highlighted by green text.  
We are closed on the following dates:
  • Monday 31.08.2026 - Summer bank holiday
  • Friday 25.12.2026 - Christmas Day
  • Monday 28.12.2026 - Boxing Day
  • Friday 01.01.2027 - New Year's Day
Orders placed around these dates will be processed with an adjusted delivery time.
Your order is delivered personally. If no-one is present you will receive a ‘no-one home’ message so you can arrange a new delivery with the shipper, or with which you may collect the order from the nearest post office or depot.
Of course, PIT Packaging can have your order delivered to a different address: before you proceed to payment you are asked for the delivery address.
Unfortunately it is not possible to collect your order from us yourself.
If you order different products, it is possible that they will be delivered separately.
We have webshops in several countries. You may order online straightforwardly for delivery in one of the following countries:
Do you want to have your order delivered to another country?
Then please contact us for the possibilities.
Once your order has been processed, you will receive an email with the track and trace link from the carrier. This allows you to track the delivery of your package.
PIT Packaging places the highest priority on customer satisfaction. Unfortunately, it is always possible that you will not be entirely satisfied with the items you have purchased. That is why you have the right to return your order to us within a cooling-off period of 14 days (also known as the withdrawal period).

In case you wish to return your order, you need to email us upfront and tell us what you are going to return. We will send you detailed instructions and a Returnnumber so you can send the goods back to us. Since we have multiple warehouses within the UK, we cannot tell you the return address upfront. This depends on your order.

Following receipt of your package as listed above, we will create a credit note and refund the amount in question to you within 14 days of your notice of withdrawal, and after having received the goods back.

If you return the entire order, we will credit and refund 100% of the invoice amount.
If you return a part, we will only credit the value of the returned items.

Sending the return shipment is at your own expense and risk, but of course we will bear the return costs if we have made a mistake or if the items are not functioning. In that case you need to contact us in advance so that we can discuss the options.

Restitution of funds will be made via the same payment method you used when placing your order. Did you order on account? In that case, the credit note will be used to off-set the amount owed.
Our customer service is available by phone during office hours on 0330 8080 137. Outside office hours, you may always ask your question by e-mail. For this, please use the contact form or send an e-mail to info@pitpackaging.uk.We will answer your question no later than the next working day.
Despite all our efforts to provide you the best possible service and products, it could be possible that you have a complaint. In case you do have a complaint we kindly request you to inform us by email and explain the nature of your complaint in the best possible way. Our service representatives will contact you as soon as possible to find the best possible solution.

Please email any complaints to: info@pitpackaging.uk.
Should you prefer contact via telephone, you may offcourse also call us: 0330 8080 137.

After receipt of your complaint you will receive our confirmation. We will reply to your complaint asap after receipt. Should this take more time we will offcourse inform you about this.
Questions are answered on working days within 24 hours. Questions that are asked on Fridays after 17:00 or at the weekend will be answered on the next working day.
Yes. We deliver to both businesses and private customers. So you may order envelopes from us for your business and also for private use.
Not all envelopes/packaging will fit through a letterbox. Over-large items should be sent as a parcel post; items that are too small cannot be posted at all. So always take into account the requirements for (British) letterbox post.
PIT Packaging ensures that your information is treated confidentially and it is not shared with third parties unless this is necessary to deliver your order.
You can find the general conditions at the bottom of the website.
Below you can find the most popular standard sizes and the associated dimensions.
 
  • ​​​​​​​B4: 250 x 353 mm
  • B5: 176 x 250 mm
  • B6: 125 x 176 mm
 
  • C3: 324 x 458 mm
  • C4: 229 x 324 mm
  • C5: 162 x 229 mm
  • C5/6: 114 x 229 mm
  • C6: 114 x 162 mm
  • C6/5: 114 x 224 mm
  • C7: 81 x 113 mm
  • C7/6: 81 x 162 mm
 
  • EA3: 312 x 441 mm
  • EA3/2: 156 x 441 mm
  • EA4: 220 x 312 mm
  • EA4/2: 115 x 312 mm
  • EA5: 156 x 220 mm
  • EA5/6 110 x 220 mm
  • EA6: 110 x 156 mm
  • EA7: 78 x 110 mm
 
  • EB4: 262 x 371 mm
  • EB4/2: 131 x 371 mm
  • EB5: 185 x 262 mm
  • EB6: 131 x 185 mm
  • EB7: 92 x 131 mm
  • EB8: 65 x 92 mm
 
  • E4: 280 x 400 mm
  • EC4: 240 x 340 mm
  • EC4/2: 120 x 340 mm
  • EC5: 170 x 240 mm
  • EC6: 120 x 170 mm
  • EC7: 85 x 120 mm
Via this link you can see the selection available by size: all envelope sizes
  • If you want to dispatch an A4 sheet, brochure or magazine, use a C4 size envelope: 229 x 324 mm.
     
  • Do you have a brochure that is somewhat thicker? Then use an A4+ or bigger envelope.
     
  • An A4 that is folded across the width becomes an A5, and fits into a 162 x 229 mm envelope.
     
  • An A4 folded into three fits in a DL envelope of size 110 x 220 mm.
     
  • An A5 that is folded across the width becomes an A6, and fits into a 114 x 162 mm envelope.
     
  • Greeting cards often fit perfectly into a square 170 x 170 or 165 x 165 mm envelope.
  Paperquality 75 gm2 80 gm2 90 gm2 100 gm2 110 gm2 120 gm2 140 gm2 160 gm2 200 gm2
Size                    
C6 114 x 162 mm 3,56 3,82 4,28 4,75 5,23 5,70 6,65    
C6/5 114 x 224 mm 4,77 5,08 5,72 6,35 6,99 7,62 8,89    
C5/6 114 x 229 mm 4,84 5,22 5,81 6,45 7,10 7,74 9,03 10,32 12,90
C5 162 x 229 mm 6,86 7,32 7,88 8,75 9,63 10,50 12,25 14,00 17,50
C4 229 x 324 mm   14,80 16,65 18,50 20,35 22,25 27,75 29,60 37,00
B6 176 x 125 mm   4,60 5,12 5,68 6,25 6,82 7,95    
B5 176 x 250 mm   8,68 9,77 10,85 11,94 12,80 15,19    
B4 250 x 353 mm   17,40 19,58 21,75 23,93 26,10 30,45 34,80 43,50
  220 x 220 mm 9,15 9,80 11,03 12,25 13,48 14,70 17,15